If we want better results and real trust with our members, we have to lead with cultural humility. It’s less about being an "expert" on every culture and more about respecting where each person is coming from.
Why Cultural Humility Matters
Clinical expertise is only half the battle. Your members are the experts on their own lives. If you ignore cultural context, you risk misinterpreting symptoms or losing a member's trust. Integrating their values into care, leads to better outcomes and a stronger bond.
Practice Clinical Curiosity
You don't need to be an expert on every culture. Focus on being open and curious.
Try these peer-tested approaches:
- Ask, don't assume: Use open-ended questions. Try, "How does your identity impact how you're feeling right now?"
- Check your language: Use the terms and pronouns your member prefers. If you aren't sure, it is okay to ask respectfully.
- Watch for bias: Regularly check if your treatment plan is based on the member goals or your own assumptions.
- Acknowledge the gap: If you don't know a cultural practice, ask your membeer to explain how it aids their healing.
Documenting Cultural Context in Compass
Cultural competency should appear in your notes, not just your conversation.
- Assessment: Note social or cultural factors that impact the member's mental health.
- Treatment Planning: Ensure your goals in Compass respect the member's beliefs. Involve family or community if that’s important to them.
- Ongoing care: Check in regularly. Ask, "Does this approach feel right for you and your values?"
When You Hit a Barrier
None of us get it right 100% of the time. If you realize you’ve made a mistake, acknowledge it quickly. Apologize, and use it as a moment to learn more about your member.
Additional Resources
- Need help? Contact support